Apple Training Series: Mac OS X Support Essentials, 2nd Edition - A Guide to Supporting
and Troubleshooting Mac OS X 10.5
Reviewed by Robert Pritchett
Author: Kevin M.
White
Peachpit
Released: December
22, 2007
Pages: 592
$55 USD, $66 CND
Requirements: Mac
OS X 10.5 Leopard..
Skills Assessment Guide
ISBN: 9780321489814
Strengths: Helps
prepare for the ACSP and a better understanding of Mac OS X. |
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Weaknesses: Occasional typos in text.
Errata |
Introduction
"The only Apple-certified book
on supporting Mac OS X 10.5 Leopard, this comprehensive reference takes support
technicians and Mac aficionados deep inside the new operating system, covering
everything from installation to networking technologies, and more. Following
the learning objectives of the Apple Certified Support Professional exam, the
lessons in this self-paced volume serve as a perfect guide for Apple’s own
training class and a first-rate primer for computer support personnel who need
to troubleshoot and optimize Mac OS X as part of their jobs. Lesson-review
quizzes reinforce the knowledge gained along the way."
What I Learned
As old as this book is, it still has value. It apparently
was rushed to print, because of all the typos. The errata sheet barely covers
the baddies.
The importance of this book is how it is laid out with the
intent of helping us understand "Apple-think" regarding admin support
and in passing the certification exam for the Apple Certified Support
Professional.
I also found these sites to also be of tremendous help:
Apple Consultants
Apple Knowledgebase Support
Mac Help Desk
Macintosh Reference Guide
Tech Support Forums
Conclusion
This is the foundation book on which the other Apple
Training Series books are based. It is time for an update. I suspect that won't
happen until after Snow Leopard is released.
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